You are reading the documentation for an older Pickit release (2.0). Documentation for the latest release (3.3) can be found here.
Saving a snapshot in Pickit
A snapshot is a powerful support tool of Pickit. In a snapshot both the camera images and detection parameters of the last detection are stored. This file can be downloaded and sent to anybody with a Pickit system. This tool allows anybody to give you remote support without a direct connection to your system.
By saving and sending a Pickit snapshot to Pickit support. A Pickit support engineer will analyze your scenario and will give you feedback on your detection settings.
Press the Detect button under the Pickit viewer to make sure you capture the current scene. You have to do this every time you are saving a new snapshot, otherwise, the new data is not captured and old data is being saved.
Press the yellow Snapshot button in the lower left of the Pickit viewer.
Specify a name for the snapshot and click the Save button. (The file is saved and the name is automatically appended with the date and time)
Download this file from the Files > snapshots. Check the snapshot(s) that you want to download and press the Download button.
Email this file to firstname.lastname@example.org
When sending a snapshot to Pickit Support it’s always very helpful when you send multiple snapshots of different situations:
Scene almost empty
Scene with a few objects
Scene in a starting situation
The object you want to pick on its own (only when using TEACH)
If you’re instead interested in uploading a snapshot, take a look at the How to upload a snapshot article.