Support

At Pickit, we offer fast support to our customers via online and offline channels depending on your needs. Stay on track by getting help within one working day. Send us your question to support@pickit3d.com!

Note

Need onsite support? You can request commissioning from the Pickit team or a wide network of our local partners. Contact support@pickit3d.com to learn more.

Below you can find a list of useful support topics:

• Pickit software upgrade, to get the latest Pickit version.

• Saving a snapshot in Pickit, to save interesting or problematic detection scenarios. You can share them with us to get feedback on your settings.

• Bring your Pickit system online, in case we need to access it remotely.

• Downloading the system logs, which we might request to better support you.

• Get a missing camera profile, applies to SD cameras only.

• Safety instructions.

• Warranty.